Paul Fairless

Member, End User Advisory Council @Pay.UK

Newcastle Upon Tyne, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Member, End User Advisory Council @Pay.UK

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London, GB

Representing end-user perspectives to help shape the strategic direction and innovation of the UK\'s retail payments operations.

SKILLS

LeadershipCustomer ServiceRelationship ManagementOutsourcingCustomer Relationship Management (Crm)Call CentersCustomer ExperienceStrategyTrainingAccount ManagementChange ManagementPerformance ManagementFinancial ServicesManagementBusiness AnalysisProject ManagementStakeholder ManagementTeam LeadershipRisk ManagementTeam ManagementTraining DeliveryBusiness Process ImprovementProject Delivery

ABOUT PAUL FAIRLESS

I am a senior leader within the payments and wider financial services industry, passionate about building fintech and banking innovations that push the boundaries of what is possible. Throughout my career, I have been both operationally and commercially perceptive, maintaining a solid technical understanding of the products I work with. Currently, my focus is on developing strategic use cases for small and medium-sized businesses, turning complex challenges into seamless, integrated solutions.I pride myself on my communication skills and my ability to confidently influence internal and external stakeholders up to board level. Whether managing start-up operations or scaling teams of around 100 FTE, my core drive is always continual improvement, operational efficiency, and developing truly customer-centric processes.Core areas of expertise- Driving meaningful change, strategy, and thought leadership in the fintech space- Partnering with senior stakeholders across organizations to deliver measurable commercial success- Translating complex operational constraints into innovative, accessible banking propositions for SMBs.

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Paul Fairless — Member, End User Advisory Council at Pay.UK in Newcastle Upon Tyne, GB | Unifers