Paulette Ethridge
Customer Success Manager with proven track record of delivering results and driving Client Satisfaction. | Ex-Indeedian
- Role
- Customer Success Operations Specialist at Justworks
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Paulette Ethridge
With over 5 years of experience in the customer service and success field, I worked for…
Experience
Customer Success Operations Specialist
Jan 2024 — Present · New York, NY, US
Acted as main point of contact for inbound inquiries from admins, resolving issues promptly to maintain customer satisfaction.Provided specialized services to admins, resulting in a 25% reduction in issue resolution time.Educated and supported customers on Justworks\' product and service offerings, resulting in a 15% increase in customer retention rates.Simplified complicated concepts for customers, reducing support ticket volume by 20%.Demonstrated professionalism and compassion in handling sensitive customer matters, reducing escalations by 30%.Collaborated with internal teams to address customer inquiries and provide timely information on account health.Analyzed and provided data related to retention, contributing to strategic decision-making and improving customer satisfaction.
Education
New Jersey City University
Bachelor of Arts - BA, Biology, General
Southern New Hampshire University
Master of Business Administration - MBA, Health/Health Care Administration/Management
COOP Careers Fellowship
Financial Planning and Services
Skills
- Babysitting
- Microsoft Office
- Sales
- Microsoft Word
- Telephone Skills
- Typing
- Customer Service
- Cash Register
- Fax
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