Paul Erik Agustin

Operations Technology Specialist @Traffic Tech

Calgary, AB, CA

Resolved technical issues in logistics software and processes, ensuring seamless operations and escalating complex problems as needed- Delivered User Acceptance Training (UAT) and developed comprehensive SOPs to enhance system functionality and operational efficiency- Monitored support tickets and operational metrics, addressing bottlenecks and maintaining high service standards- Collaborated across teams to provide technical and administrative support while driving process improvements aligned with organizational goals.