Paul Murray

Director, Field Service Operations @Tokyo Electron US

Austin, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2017 — Present

Director, Field Service Operations @Tokyo Electron US

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Austin, TX, US

EDUCATION

1994 — 1996

SUNY New Paltz

Business

1997 — 1998

Strayer University

Business

2004 — 2007

Community College of Vermont

Business

SKILLS

Product SupportBusiness StrategyTroubleshootingAccount ManagementChange ManagementProject PlanningBusiness ManagementCustomer FocusCustomer SatisfactionBudgetingPeople ManagementCustomer RelationsCost ReductionTeam ManagementQuality ManagementField ServicePerformance ManagementCustomer ServiceSemiconductor IndustryCross-Functional Team LeadershipContract NegotiationStart-UpsSemiconductorsPlanningContract NegotiationsTechnical TrainingSales SupportKey Account ManagementStrategic PlanningNegotiationP&LElectronicsTeam LeadershipProgram ManagementHiringService ManagementP&L ManagementTeam BuildingContract ManagementContinuous Improvement

ABOUT PAUL MURRAY

For over 30 years, Paul has been focused on providing solutions to his customers in the semiconductor industry. From the start of his career as a Field Technician to his current role as Sr. Director of Tokyo Electron’s Field Service Team for North America, his keen ability to address complex challenges with creative solutions keeps both internal and external customers delighted.During his 25+ year career with TEL, Paul has held several leadership positions in Field Service and Account Management helping the company to grow its sales and service market share throughout the US. From greenfield factories to well-established operations, he is able to identify operational improvements, and develop the workforce capabilities and management systems needed to execute and deliver on these goals with safety and quality as the foundation.Providing strategic leadership, Paul is currently focused on evolving the company’s field resources to meet a shifting market with increasing focus on non-traditional consumption-based and performance-based solutions, building a strategy to be successful in this space by providing frontline engineers with easy access to data streams that enable faster and more accurate diagnosis and repair of increasingly complex failure modes.

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