Paul Ellul
Support Operations & Customer Success | Program Management | Team Lead | 18+ Years | $175M+ Education Grant Programs Managed
- Role
- Enterprise Client Success Manager at ClassWallet
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Paul Ellul
Customer Success & Support Operations Leader | Program & Team Builder | SaaS, GovTech, EdTech, & FinTechI’ve spent 18+ years building teams, fixing broken processes, and making sure customers get what they need without getting lost in the system. Along the way, I’ve managed $175M+ in government programs, led teams of 50+, and kept customer satisfaction above 90% even when the stakes (and the volume) were sky-high.At Merit International, I overhauled support operations for state-funded education programs—cutting service timelines by 60% and keeping error rates under 1% across half a million transactions. My work often sat at the intersection of digital wallets, verified identity platforms, and large-scale fund disbursement, where compliance and user trust were non-negotiable.Before that, I spent 15 years at SpeakerMatch scaling a two-sided marketplace to clients, wearing every hat from product to operations to strategy.What I’m best at: translating messy, complex stakeholder needs into simple, scalable systems that actually work. Whether it’s customer success, program management, or operations leadership, I’m driven by one question: how do we create the most value for the end user?Now, I’m looking for the next challenge where I can lead teams, shape strategy, and turn ambitious goals into measurable results.
Experience
Enterprise Client Success Manager
Nov 2025 — Present · Austin, TX, US
Education
Semester At Sea / ISE
Global Studies
University of Texas at Tyler
Master of Business Administration - MBA, General Business and Cybersecurity Management
The University of Texas at Austin
B.A., Government, Business Foundations, Economics
2002 — 2006
Skills
- Sales Operations
- Customer Service
- Press Releases
- Digital Media
- Public Speaking
- Copy Editing
- Marketing
- Online Marketing
- Content Development
- Digital Strategy
- Blogging
- Lead Generation
- Strategic Partnerships
- Mobile Marketing
- Entrepreneurship
- Online Advertising
- Web Marketing
- Content Marketing
- Ppc
- Crm
- Sem
- Event Planning
- Graphic Design
- Advertising
- Digital Marketing
- Website Development
- Web Analytics
- Newsletters
- Integrated Marketing
- Social Media
- Public Relations
- Marketing Communications
- Social Networking
- Social Media Marketing
- Google Adwords
- Customer Relations
- Direct Marketing
- Small Business
- Copywriting
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