Paule Hardel
Head of Customer Success @Diduenjoy
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WORK HISTORY
Head of Customer Success @Diduenjoy
Ville de Paris, FR
EDUCATION
Université Paris Dauphine - PSL
Licence, Sciences de Gestion
Université Paris Dauphine - PSL
Master 1, Marketing et Stratégie
Université Paris Dauphine - PSL
DUGEAD - Diplôme Universitaire de Gestion et Économie Appliquée de Dauphine, Gestion et Economie Appliquée
Schulich School of Business - York University
Undergraduate Exchange Program, Management
Lycée Fénelon Sainte-Marie
Baccalauréat, Scientifique
Université Paris Dauphine - PSL
Master’s Degree in Marketing, Retail Management and CRM - N°1 in France, N°4 worldwide (SMBG 2011) , Marketing & Strategy
SKILLS
ABOUT PAULE HARDEL
I focused during my 10-years professional experience on creating the best customer experience possible. I am now taking a step further in a more customer-centric role as Head of Customer Success Manager. My previous experiences have led me to identify & implement solutions to anticipate customer needs at every step of their journey, resulting in significant improvements in customer satisfaction and business performance.I have been managing marketing, retail and sales teams for 8 years, building leadership skills and a strong capacity to federate around projects. Reliable, results-driven and a committed team player, I have never been afraid of getting out of my comfort zone, taking on new challenges and developing new competencies.Customer success has always been at the heart of my career and I am eager to help you design creative & efficient solutions to improve your customer satisfaction and its value.
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