Paule Hardel

Head of Customer Success @Diduenjoy

Paris, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Head of Customer Success @Diduenjoy

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Ville de Paris, FR

EDUCATION

2008 — 2009

Université Paris Dauphine - PSL

Licence, Sciences de Gestion

2009 — 2010

Université Paris Dauphine - PSL

Master 1, Marketing et Stratégie

2006 — 2008

Université Paris Dauphine - PSL

DUGEAD - Diplôme Universitaire de Gestion et Économie Appliquée de Dauphine, Gestion et Economie Appliquée

2008 — 2008

Schulich School of Business - York University

Undergraduate Exchange Program, Management

2005 — 2005

Lycée Fénelon Sainte-Marie

Baccalauréat, Scientifique

2011 — 2012

Université Paris Dauphine - PSL

Master’s Degree in Marketing, Retail Management and CRM - N°1 in France, N°4 worldwide (SMBG 2011) , Marketing & Strategy

SKILLS

Microsoft OfficeSalesManagementProject ManagementRetailCustomer RelationsLuxury GoodsStratégie MarketingBusiness DevelopmentAccessMarketing DigitalProduct MarketingMerchandisingAnalyse De MarchéTrade MarketingNopcommerceBusiness StrategyEnglishBrand ManagementFrançaisFtpFrench

ABOUT PAULE HARDEL

I focused during my 10-years professional experience on creating the best customer experience possible. I am now taking a step further in a more customer-centric role as Head of Customer Success Manager. My previous experiences have led me to identify & implement solutions to anticipate customer needs at every step of their journey, resulting in significant improvements in customer satisfaction and business performance.I have been managing marketing, retail and sales teams for 8 years, building leadership skills and a strong capacity to federate around projects. Reliable, results-driven and a committed team player, I have never been afraid of getting out of my comfort zone, taking on new challenges and developing new competencies.Customer success has always been at the heart of my career and I am eager to help you design creative & efficient solutions to improve your customer satisfaction and its value.

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Paule Hardel — Head of Customer Success at Diduenjoy in Paris, FR | Unifers