Paul D.

About Paul D.

I manage IT operations for a 300+ employee, multi-national organization, supporting teams across the U.S, Canada, and UK.My continued focus has been building scalable systems across identity, endpoint management, and infrastructure, while improving security and overall user experience. I work alongside a strong team that ensures our employees have reliable, secure access to the tools they need to do their jobs effectively.Over time, I’ve helped standardize onboarding and offboarding, centralize access management across Microsoft 365 and Entra ID, and automate repetitive IT tasks using PowerShell. A lot of my work centers around turning manual, inconsistent processes into structured systems that scale with the business.Before stepping into IT management, I worked as a Senior Network Engineer, where I focused on telephony systems, network infrastructure, and troubleshooting complex technical issues. That hands-on foundation still shapes how I approach problem-solving today.I’m also continuing to build my business and leadership background through a Bachelor of Business Administration, with the goal of growing into broader IT leadership roles.Core areas of focus include:• Identity and Access Management (Microsoft 365, Entra ID)• Endpoint Management and Security• SaaS and Cloud Administration• IT Operations and Process Improvement• Automation and Systems ScalingI’m always open to connecting with others in IT leadership, infrastructure, and operations.

Experience

1. IT Manager

   Callminer

   Aug 2019 — Present · Waltham, MA, US

   Dedicated IT Manager supporting a global workforce across North America and UK. Working alongside a high-performing team to manage SaaS, UCaaS, SECaaS, and IaaS platforms that enable employees to operate efficiently and securely.Responsible for leading and improving onboarding, helpdesk, and internal IT operations, with a focus on scalability, consistency, and user experience. Helped transform onboarding and support processes from manual and inconsistent workflows into structured, repeatable systems.Partnered with internal teams to ensure fast, reliable support and seamless access to critical systems, while continuously identifying opportunities to improve efficiency and reduce friction across the organization.