Paul Done

About Paul Done

I am the guy you wish you had on your last IT project. The nights you stayed up translating geek are lost. You weren\'t sure if a load balancer were a technical device or a piece of gym equipment. You wished on your team there was someone who could talk business priorities and walk into the next meeting to discuss deployment plans and server upgrades. I am the hero you didn\'t have.My projects have benefited from my ability to do the impossible. I have led discussions where there was no solution when we started, and a plan of action as we left. My level of optimism is contagious and a can-do attitude at least makes the unlikely become a reality. I thrive when the storms of business chaos are beating down on the troops in the trenches. When chaos threatens to destroy my projects my team knows I will support them, protect them and jump in to work on the solutions with them. This is my constitution; my code of leadership.I am a well-rounded technical professional. Over the years I have managed server farms, built websites, managed technical projects and developed technical teams. I have deployed enterprise-wide software development products and managed the aspects of security requirements to safeguard sensitive data. In a given day you may find me with a hard hat in the morning inspecting a server room and the afternoon in an executive briefing. I have earned degrees in information management, managed the training environments and technical labs and proven my expertise in project and technical service best practices. If you are looking for ideas, I have no shortage there. For me, I have not been concerned with what the rules say we can\'t do; instead ask what the possibilities are for what we can do. This is where my ability to develop efficiencies have made me a star. When you see obstacles and hindrances I see potentials and possibilities. You may be ready to think outside the box, but I don\'t believe the box exists.

Experience

1. Chief IT Operations & Management Service

   Usda

   Mar 2026 — Present · Kansas City, MO, US

   Responsible for delivery of all operations activities for FPAC systems including recommendations by teams for new cloud technologies in alignment with ISD governance processes.Oversee acquisition planning, monitoring, and management of IT Contracts that support operations for all FPAC systems.Coordinate with FPAC stakeholders on well-defined integration between ISD and business stakeholders, ensure transparency of operations activities, production support activities, data calls, data change requests, and activities that support FPACCoordinate with other Section Chiefs within SDOB and other ISD branches to share knowledge and drive reuse and efficiencies across FPAC.Coordination with Application Development software deliver in support of business applications to ensure solutions have required support to meet solution delivery.

Education

• George Mason University

  Prof Educ, Oracle 10g Database Administration

  2006 — 2007

• Villanova University

  Certificate, Project Management

  2010 — 2010

• George Mason University

  MS, Geographical Information System

  2004 — 2010

• California State University-San Bernardino

  Bachelor of Science, Administration - Information Management

  1995 — 2002

• California State University-San Bernardino

  Bachelor of Science - BS, Administration - Info Management

  1995 — 2002

Skills

• Business Intelligence
• Information Technology
• Business Process
• Certified Scrum Master Csm
• Project Management
• Visio
• Linux
• Resource Management
• System Administration
• Software Development
• Disaster Recovery
• Databases
• Business Analysis
• Team Leadership
• Governance
• Business Process Improvement
• Oracle
• Requirements Analysis
• Program Management
• IT Service Management
• Risk Management
• Process Improvement
• Software Project Management
• IT Management
• Servers
• Itil
• Active Directory
• Microsoft Sql Server
• Requirements Gathering
• Ms Project
• Agile Project Management
• Linux System Administration
• Integration
• Analysis
• Project Portfolio Management
• Agile Methodologies
• Database Administration
• Vendor Management
• Pmo
• Pmp