Paul Doctor
Business Process Architect @Virgin Media O2
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WORK HISTORY
Business Process Architect @Virgin Media O2
Managed a team of process architects to assure process design carried out in a controlled and compliant standard* Created a process architecture and management strategy, to drive not only process design using Task & Process Mining technologies but also the development of process management in Head Office processes.* Completed process design for Consumer Mobile BSS stack replacement - leading a team of 7 process designers.* Developed and used a methodology to identify opportunities for process automation (workflow, RPA or personal productivity (ie Power Automate, Sharepoint)- including the building of business cases. Opportunities included pricing process - benefits of £1.5Mpa.* Operating Model development for Commercial Division including process / org reconciliation, trading governance and digitalisation roadmap development.* Process Architecture & Design methodology development to support project scoping in an end-to-end process architecture and analysis to understand process change impacts. Trained ~60 business analysts in new methodology and use of ARIS as a process modelling tool.* Development of business case & design to support the workflow automation of business change projects, benefits identified £0.5Mpa
EDUCATION
The University of Manchester
BSc, Mechanical Engineering
SKILLS
ABOUT PAUL DOCTOR
Highly experienced business transformation consultant and process architect who has worked within blue-chip companies like Telefonica UK, Vodafone and Nokia to deliver operational excellence and strategic change over more than 20 years. • Experience covers business & process architectures, process improvement, operational excellence, and process management. • Extensive skills & knowledge applied to build business process architectures and develop of innovative process excellence toolkits. • Improved individual end to end processes or value streams across Europe realising £50M benefits. • Worked in telecoms, retail, product development and manufacturing
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