Paul Hinds
✦ Sales Program Execution Manager instrumental in operations, team empowerment, and revenue growth. ✦ New Development | Service Excellence | Trusted Liaison | NPS Customer Satisfaction Improvements ✦
- Role
- Manager Business Operations at DIRECTV
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Paul Hinds
As a Project Manager, I excel at sales team and operations leadership, growth strategy…
Experience
Manager Business Operations
Jun 2022 — Present · US
Direct all end-to-end business operations and deliver strategic and leadership support to cross-functional teams reaching defined mission, vision, and goals. Devise and implement robust strategies to ensure alignment with company’s set policies and procedures. Identify and offer individualized training and coaching to assigned teams for upscaling overall performance. Spearhead all facets related to establishment of a new communication channel to drive sales, improve education, and remove obstacles.Key Leadership/ContributionsLaunched channel-specific go-to-market campaigns, like DIRECTV Champion Program, driving product awareness and replication in multiple markets.Fostered interdepartmental collaboration to educate teams on point-of-sale system changes.Improved sales success with external partners through tailored talk tracks.Key Projects:Led resolution of DTVMIG, impacting 25.8K new customer accounts, preventing revenue loss and mitigating substantial expenses.Collaborated closely with partner finance teams to manually review and adjust 3,600 January and 1,800 February orders, ensuring credit was given so commission and VAB payouts that would not be affected.Uncovered discrepancies in service agreement payouts by identifying and addressing underlying issues in Q4 of 2023.Mitigated potential business decline by challenging and addressing risks linked to a proposed process change mandating order splitting. Safeguarded streamlined ordering processes and bolstered Retail business performance, ensuring alignment with enterprise growth targets for 2023.Partnered with partner data teams to rectify missing activations in sales ranking tools, and commission systems ensuring accurate data flow and commission calculations.
Skills
- Human Resources
- Retail
- Customer Relations
- Data Analysis
- Product Launch
- Marketing Strategy
- Microsoft Office
- Sales
- Powerpoint
- Sales Management
- Coaching
- Marketing
- Call Center Development
- Training
- Program Management
- Competitive Analysis
- Leadership
- Sales Operations
- Customer Service
- Blogging
- Management
- Team Building
- Networking
- Outlook
- Multiple Project Coordination
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