Paul Dhedouville
CEO & Co-founder Commercial Supplies for the Hospitality Industry, Schools, and Small Businesses @Tucson Maintenance Supply
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WORK HISTORY
CEO & Co-founder Commercial Supplies for the Hospitality Industry, Schools, and Small Businesses @Tucson Maintenance Supply
Tucson, AZ, US
Tucson Maintenance Supply is a local B2B eRetailer that provides parts, supplies, and industrial products across Southeastern Arizona.The company was founded in 2020 when we identified the local hospitality industry\'s frustration with Big Box suppliers and collectively voiced their desire for a return to in-person customer service and improved reliability. Our customers told us they wanted relationships with suppliers built on Trust & Confidence. We have not only built but significantly grown our business despite the COVID pandemic. Since our launch we\'ve expanded our reach to other target markets, including educational institutions. Identify, recruit, negotiate, sign, and strategically manage customer accounts using KPIs. Also responsible for vendor management, logistics, full P&L responsibility, and marketing management.In this role I successfully:• Grew 1st year revenue from start-up $0 to $250k• Doubled 1st year revenue in the 2nd year, generating $500k• Spearheaded growth by securing major hospitality accounts• Expanded to other markets that also prefer our personalized service• Introduced a bilingual website for our multi-cultural customers• Focus on Quality Customer Service & Reliability that strengthens Customer Loyalty
EDUCATION
University of Maryland Global Campus
M.S., Technology Management
University of Maryland Global Campus
MBA, Executive Program
SKILLS
ABOUT PAUL DHEDOUVILLE
Start-Up CEO, Entrepreneur & Author | Revenue Growth & Profitability | Relationship Management | Client Engagement | Strategy Development | Treasury & Cash Management | International Relations | Board of DirectorsI\'m particularly proud of several career milestones that include: Identifying a need among regional commercial properties for improved Customer Service & Reliability that inspired us to launch TMS in the midst of the pandemic. Expanding the initial 8 country market to 25+ within one year by spending time in-country with customers and maintain trusting relationships with key global accounts. Creating a new SaaS solution that generated a $1M revenue stream in its first year by leveraging our extensive base of existing customers. Identified an opportunity & championed a Cloud-based IT solution for a Latin American naval customer that reduced their supply chain cycle-time by 80% over 3 continents. Establishing relationships & credibility with over 40 international embassies in Washington, D.C. in order to work with our non-US owned global clients. Diplomatically managing customer expectations while advocating for their needs with our internal IT solutions team. Successfully managing PR events & press conferences on short notice with the print, TV, and online media. My top 5 FreeStrengths are Maximizer, Empathize, Developer, Visionary & Equalizer. Just below the top 5 are Excavator, Unifier, Relate, Fixer, Presenter.SPECIALTIES: Trusted Customer Relationships, Business Development, B2B Sales, Strategic & Tactical Planning, Competitive Analysis, Market Research, Marketing TMS PROVIDES:Air Filters, Appliances, Chlorine & Acid, Construction Materials, Covid PPE, Electrical, Furniture, HVAC, Landscape, LED Lights, Office Supplies, Propane Gas, Plumbing, Roofing, Safety & Security, Sanitizers & Cleaners, Tools, Water Heaters
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