Paul Dewan
Manager Business Analysis - Information Technology and Solutions @Scotiabank
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WORK HISTORY
Manager Business Analysis - Information Technology and Solutions @Scotiabank
CA
Global Transaction Banking - Canadian Paper Cheque Processing - Remote Deposit Capture
EDUCATION
University of Toronto
Certificate in Business Analysis
acadami | Electronic Document Professional | Xplor International
Document Production Fundamentals Certificate
University of Toronto
Certificate in Project Management
Bay3000
Masters Certificate in Business Analysis
SKILLS
ABOUT PAUL DEWAN
PROJECT MANAGEMENT, BUSINESS ANALYSIS AND RELATIONSHIP MANAGEMENT• Information technology professional with over 10 years of financial industry experience.• Client relations expert with a passion for consistency and quality in customer service. • Effective liaison between departments, managing internal expectations and capabilities with the objectives of clients including Scotiabank and Scotia Capital. • Managed multiple complex projects simultaneously, providing expertise, determining appropriate solutions and acting as the primary client contact.• Self-starter, innovator, problem solver, strategic thinker, resulting in improved service levels, reduced costs and improved client relationships.• Resourceful team player with excellent interpersonal and relationship building skills.Specialties: CUSTOMER RELATIONSHIP MANAGEMENT LEADERSHIP TEAM BUILDING FACILITATION ANALYTICAL/WRITTEN ORAL COMMUNICATION PUBLIC SPEAKING PRESENTATION SKILLS
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