Paul Dewan

Manager Business Analysis - Information Technology and Solutions @Scotiabank

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2015 — Present

Manager Business Analysis - Information Technology and Solutions @Scotiabank

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CA

Global Transaction Banking - Canadian Paper Cheque Processing - Remote Deposit Capture

EDUCATION

2015 — 2016

University of Toronto

Certificate in Business Analysis

2008 — 2008

acadami | Electronic Document Professional | Xplor International

Document Production Fundamentals Certificate

2014 — 2015

University of Toronto

Certificate in Project Management

2014

Bay3000

Masters Certificate in Business Analysis

SKILLS

Business RequirementsCustomer ServiceBuilding RelationshipsAccount ManagementChange ManagementCustomer FocusClient InterfacingAnalysisSoftware DocumentationSdlcProcess ImprovementRequirements AnalysisManagementTeam BuildingTeamworkBankingRisk ManagementSystems AnalysisGovernanceBusiness Process ImprovementDatabasesCustomer RelationsRelationship ManagementBusiness StrategyUser Acceptance TestingCrmResource ManagementProject DeliveryIntegrationProject Portfolio ManagementBudgetsCross-Functional Team LeadershipPmoPmpMs ProjectProblem SolvingMicrosoft OfficeRequirements GatheringSecurityClient Relationship Building

ABOUT PAUL DEWAN

PROJECT MANAGEMENT, BUSINESS ANALYSIS AND RELATIONSHIP MANAGEMENT• Information technology professional with over 10 years of financial industry experience.• Client relations expert with a passion for consistency and quality in customer service. • Effective liaison between departments, managing internal expectations and capabilities with the objectives of clients including Scotiabank and Scotia Capital. • Managed multiple complex projects simultaneously, providing expertise, determining appropriate solutions and acting as the primary client contact.• Self-starter, innovator, problem solver, strategic thinker, resulting in improved service levels, reduced costs and improved client relationships.• Resourceful team player with excellent interpersonal and relationship building skills.Specialties: CUSTOMER RELATIONSHIP MANAGEMENT LEADERSHIP TEAM BUILDING FACILITATION ANALYTICAL/WRITTEN ORAL COMMUNICATION PUBLIC SPEAKING PRESENTATION SKILLS

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Paul Dewan — Manager Business Analysis - Information Technology and Solutions at Scotiabank in Toronto, ON, CA | Unifers