Paul Dean
business systems analyst sr at Starbucks Coffee Company
- Role
- Business Systems Analyst Sr at Starbucks
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Paul Dean
Senior Business Systems Analyst with deep experience in retail operations and enterprise technology. I specialize in translating business needs into scalable solutions, improving processes, and supporting teams through complex system changes. Known for exceptional customer support and a collaborative approach, I bring a mix of technical expertise, problem‑solving, and relationship‑building that helps organizations streamline workflows and deliver better customer experiences.
Experience
Business Systems Analyst Sr
Apr 2022 — Present · Seattle, WA, US
Promoted to Senior Business Systems Analyst with added leadership, system ownership, and strategic project responsibilities while continuing to support capital project management applications across the global Starbucks portfolio.Supervise and mentor a team of three analysts, providing guidance, workload coordination, and support for day‑to‑day operations.Write and refine Jira stories for ServiceNow CSM Case Management enhancements, collaborating with developers and product teams to improve workflows and user experience.Manage and maintain the team’s SharePoint site, ensuring documentation, processes, and resources remain accurate, accessible, and up to date.Contribute to the strategic initiative to replace Compass (IBM TRIRIGA) with a modern project management platform, evaluating options such as Procore and Autodesk and supporting transition planning.Continue serving as product owner and primary support for Compass, partnering with design, construction, and facilities teams across U.S. and Canada.Analyze system usage, identify process improvement opportunities, and collaborate with technology teams to design, test, and implement enhancements.Gather, document, and validate business requirements; support development teams throughout the software lifecycle to ensure solutions meet business needs.Act as control performer for Compass user access audits, ensuring compliance with SOX requirements through effective controls, documentation, and governance
Skills
- Inventory Management
- Call Centers
- Time Management
- Vendor Management
- Microsoft Office
- Enterprise Software
- Leadership
- Business Process Improvement
- Technical Support
- Process Improvement
- Retail
- Management
- Team Building
- Customer Service
- Customer Experience
- Team Leadership
- Training
- Customer Satisfaction
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