Paul Avila
I help businesses resolve customer needs as a solutions-focused Client Service Member | Credit Card & Financial Services | Healthcare & Insurance Industries
- Role
- Customer Service Representative at U.S. Bank
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Paul Avila
I am a mediator between a business and its customers. I am knowledgeable, articulate…
Experience
Customer Service Representative
Sep 2020 — Present
Serves on the credit card team to answer incoming calls to assist customers with questions and concerns about their credit accounts. Recognized new opportunities and proactively educate on additional service and product offerings available. Client Services: Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty. Continually achieved 90%+ quality assurance scores while following federal, state, local, and company guidelines.
Education
University of Missouri-Kansas City
MA, Professional Writing, Journalism
1993 — 1997
University of Colorado Colorado Springs
Bachelor’s Degree, Business Administration
Skills
- Outlook
- Healthcare
- Microsoft Office
- Sales
- Event Management
- Access
- Contract Negotiation
- Program Management
- Fundraising
- Analysis
- Policy
- Marketing
- Coaching
- Strategic Planning
- Public Speaking
- Budgets
- Community Outreach
- Training
- Customer Satisfaction
- Customer Service
- Business Analysis
- Administration
- Time Management
- Management
- Team Building
- Public Relations
- Organizational Development
- Data Analysis
- Microsoft Word
- Team Leadership
- Project Management
- Research
- Human Resources
- Account Management
- Process Improvement
- Recruiting
- Government
- Nonprofits
- Software Documentation
- Social Media
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