Paul Dacey

Head of Delivery @Customer Talent Search

Leeds, GB

We are a European Senior Search agency with registered businesses in the UK and the EU (Ireland), so can trade without restrictions across Europe.CTS represents an international network of Customer Management Executives (Perm & Interim), mainly across UK, Ireland, Germany, Netherlands, Spain, Portugal, USA & South Africa. We have a vast network across all industries that have large contact centres and/or customer experience operations. We have professional relationships with our connections; that emphasises building trust, fostering collaboration and we maintain long-term relationships for mutual benefit.Our profound understanding of the market in the Customer landscape allows us to provide valuable insights on the nuances of local talent in customer operations and the geographical locations of the various entities we support.At CTS we break the skills for customer management down across these 8 sectors outlined below- Customer Operations & WFM/MI- BPO, Sales & Account Management- Customer Data & Insight- Customer Experience, Marketing & Customer Success- Digital Workforce & Customer Technology- Trust & Safety- Financial Crime, Remediation, Risk & Compliance- Change & TransformationPlease see our website for further details: call me on +44••••••••66

University of Central Lancashire

Bachelor's degree

University of Central Lancashire

Philosophy and Accountancy