Paul Clayton

Senior Business Analyst (Interim) @DWP Digital

Milton Keynes, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2024 — Present

Senior Business Analyst (Interim) @DWP Digital

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London, GB

Working on the CCMP (Contact Centre Modernisation Programme)/ DC3.Leading on the BA work for the WFO/WEM work stream

SKILLS

Business TransformationBusiness RequirementsTrainingManaged ServicesCustomer Relationship Management (Crm)IntegrationProject Portfolio ManagementIncident ManagementUser Acceptance TestingProcess ImprovementVendor ManagementRequirements AnalysisStakeholder ManagementTeam LeadershipProject DeliveryGovernanceBusiness Process ImprovementService ManagementCustomer ExperiencePrince2CrmItilIT Service ManagementChange ManagementCall CentersSlaTeam ManagementCall CenterSoftware DocumentationSolution ArchitectureConsultingBusiness ProcessPmoProgram ManagementBusiness CaseOutsourcingIT StrategyTelecommunicationsAnalysisProcess Mapping

ABOUT PAUL CLAYTON

A Senior Business Analyst / Change Analyst with a demonstrable track record in delivering business value; with the ability to convert business and system requirements into solutions. Experienced in both public and private sectors. Private sector exposure in telecoms, insurance, retail and hospitality. Transformation Projects within Contact Centres in locations that have included Malaysia, India and across the UK. A customer focused individual whom can work independently or as part of a team to ensure any challenges are tackled and resolved.Specialities: AGILE trained (SAFe July 2015)ITIL Service Management (v2 Foundation)ITIL Service Desk and Incident Management (v2 Practitioner)Business and Process ImprovementContact Centre ManagementLean Six Sigma trained (BSI)

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