Paul Claridge

Global Emea Senior Customer Success Manager @Digital Realty

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Global Emea Senior Customer Success Manager @Digital Realty

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London, GB

Customer Success, Service & Contract Mgmt, PRINCE2, ITIL

EDUCATION

N/A

Hainault Forest High School GNVQ BTEC General National Vocational

GCSE's, Business & Finance Studies; English Literature

SKILLS

EthernetItilSdhEthernet Over SdhPrince2TelecommunicationsService ManagementService DeliveryCustomer ExperienceIncident ManagementProject DeliveryTelcoProvisioningItil CertifiedOptical FiberIT OperationsTdmProfessional ServicesBusiness DevelopmentLeadershipManagementWan

ABOUT PAUL CLARIDGE

Using my years of Customer Service skills & experiences to now manage some of Digital Realty’s global network/connectivity customers across EMEA.I have over 20+ years of experience in the telecom / IT service industry, with extensive knowledge in data, voice, managed, and colo services. I’m certified in ITIL and PRINCE2, two internationally recognized frameworks for service management and project management.My core competencies include customer service management, customer success/experience, people management, and sales support. I am passionate about delivering best-in-class customer service to all my touch points, both internally and externally, and growing strategic partnerships with key accounts. I am also committed to developing talent and sharing my knowledge with the next generation of leaders.

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Paul Claridge — Global Emea Senior Customer Success Manager at Digital Realty in Liverpool, GB | Unifers