Paul Chopra
Director @KPMG
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WORK HISTORY
Director @KPMG
Toronto, ON, CA
Provided Portfolio Director, Program Management, Consulting and Business Architect services to lead, design, develop and deploy the following: ServiceNow Transformation program for Provincial Ministry• Provided Portfolio Director and Program Management support to senior government executives• Program Management of 17 projects with 88 resources• Projects include UX/Customer Experience, CMDB, Discovery, Service Mapping, AI chatbot, Workflow Automation, Vulnerability Response, Security Incident Management, Hardware and Software Asset Management, Finance integration, Vendor integrations, and an OCM Centre of ExcellenceServiceNow Transformation program at an Ontario government energy agency• Successfully deployed the following capabilities: IT Service Management, IT Security Operations, Request Management and Service Catalogue, Demand Management, Human Resource Service Desk, Onboarding• Leveraged User Experience, User Interface, Training and Organization Change ManagementAI and Virtual Agent deployment for Educational organization• Built a virtual agent solution leveraging NLUs and commercial LLMs• Integrated organization data and conducted LLM model training and tuningM & A integration of IT services for three merging international companies• Process alignment and maturation for Incident, Problem, Change and Service Request and Catalog Management, HR Onboarding and Offboarding, Training and CommunicationsCustomer Experience/ UX deployment for multiple Hospitals• Designed a modern one-stop-shop portal for all hospital employees• Portal scope included Clinical support as well as HR, IT, and Corporate services
EDUCATION
Schulich School of Business - York University
Master of Business Administration - MBA
Western University
Bachelor of Engineering - BE, Software Engineering
SKILLS
ABOUT PAUL CHOPRA
A strategic IT leader experienced in designing and driving transformational change that doesn’t just improve businesses—it makes them market leaders. Positioning value at scale led to closing $100 million plus deals, including one that was the first of its kind in the company’s history. Transformed inefficiencies into competitive advantage by optimizing operations to save millions across multiple industries. Propelled organizations to global benchmark status and elevated senior leaders into executive suites through strategies adopted by world leading consulting companies.• 23+ years of IT Transformation experience – advisor to C-suites, Boards and Ministers on strategic technology investment, operations optimization, and creating industry transforming growth• Digital Transformation – from multi-million to billion dollar enterprise transformation programs at multinationals, governments and start-ups in industries including Financial Services, Healthcare, Energy, Industrial, Retail and public organizations• Business Development and Growth – created and negotiated transformation deals for $167 million,$118 million and $50 million, a $20 million product, and a new sales pipeline earning $11/million per year• Strategy, Architecture and Governance – provided architecture solutions for all five top banks in Canada, three Ministries and two Agencies. Conducted audits and designed ITSM, Cyber Security, Privacy, Risk, HR, and BCP/DR processes using ITIL, DevOps, TOGAF, Agile, Kanban, CI/CD and Lean• Risk management and Regulatory Compliance – established Fraud and Cyber Centers in multi-national and union environments. Extensive legislature experience includes multiple Sarbanes-Oxley Act (SOX) audits, Healthcare PHIPA workshops with the Information and Privacy Commissioner, and a framework for Members of Parliament to update legislature to facilitate new technology• Vendor Management and Outsourcing – negotiated industry changing strategic partnerships. Created and managed RFPs, MSAs and SOWs. Integrated cloud SaaS and PaaS services to achieve 28% cost reductions and 20x increase in speed to market• Global Leadership and Organization Change Management – Led an IT department of 325 onshore and offshore employees in achieving world ranked KPIs. Managed OCM transformations, including re-orgs, hiring/redundancies, communications and training of up to employees
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