Paul Brown Dipndea
Senior Energy Expert @OVO
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WORK HISTORY
Senior Energy Expert @OVO
England, GB
Paul joined OVO after a successful business transaction of Mansard Energy and now heads up a teamof Energy Experts within OVO’s Beyond digital customer experience. Through his driven customercentric mindset Paul has introduced a wide range of initiatives to assist with the evolution of thisrecent product. This included and not limited to the training and coaching of a team of LocalProperty Experts into a truly rewarding customer visit experience with a 1-year average CSAT scoreof 94%. Within this role also responsible for gaining traction on the B to C renewable OVO productrange by a real time team focus to be achieving YTD a 18% customer fulfilment on products. Paul hasalso been instrumental in further developing services such as Energy Expert video calling withdetailed product analysis through to written training modules and coaching the service into theteam.
ABOUT PAUL BROWN DIPNDEA
Paul has successful driven a regional team of Energy Experts to award winning CSAT reviews while generating increased fulfilment of OVO’s Zero Carbon Living range of products and solutions. He has been instrumental in broadening the customer experience with Energy Experts through a detailed analytical approach to the business. Prior to OVO, Paul led a highly successful career at Mansard Energy and as an Executive in the property and estate agency sector. Responsible for several highly successful start-up ventures, exponentially expanding the market share of Non-domestic and Domestic Energy Performance Certificates and increasing profitability by six figures. Perhaps his most impressive achievement to date is introducing Mansard Energy into the Sheffield and Doncaster region and turning it into a profitable business with national coverage.
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