Paul Bock

About Paul Bock

I am an experienced digital marketing professional with an extensive background working with user-communities, developers, designers, analysts, and business stakeholders to ensure that they’re all are active participants in product and campaign development from inception to launch to end of life. I am a skilled and engaging meeting facilitator, public speaker, and writer. I love challenging my skill set in an integrated team environment and providing value to my team and clients.• People-manager; tirelessly advocating for the team, their success, and ensuring long-term value for the organization• Strong Product Owner skills in an Agile environment• Outstanding ability to plan, implement and close projects, on time and within budget• Urgency, initiative, crisis management, and resourceful problem-solver• Compelling and influential presentation skills to, and collaboration with, senior leadership

Experience

1. Director of Digital Development, Marketing

   Mercy Corps

   Jul 2020 — Present · Portland, OR, US

   People-manager to a wonderful team; 4 Software Engineers, 2 Content Managers, and 1 Digital Analyst• Inspire team to assume responsibility for equipping Mercy Corps with the best technical solutions – built, bought, or borrowed – that lead to the groups we support in achieving their own objectives• Chart technical, security, and most importantly, User Experience strategies as they relate to Mercy Corps’ global, digital marketing efforts• Lead the development and support of Mercy Corps digital marketing platforms; its ten websites and design system, Digital Assessment Management platform, and execution of its email marketing program• Responsible for the collaboration and mechanisms to exceed a goal of $3.1mil in digital marketing revenue

Education

• Washington State University

  Bachelor of Arts, History

  1993 — 1997

Skills

• Cross-Functional Team Leadership
• Product Management
• Vendor Management
• Quality Assurance
• Management
• Project Management
• Project Planning
• Leadership
• Customer Experience
• Training
• Customer Satisfaction
• Analytics
• Operations Management
• Customer Service
• Web Analytics
• Strategy
• Call Center
• Analysis
• Program Management
• Team Leadership
• Project Coordination
• Customer Retention
• Crm
• User Experience
• Strategic Partnerships
• Mobile Devices
• Acquisition Integration
• Sem
• Risk Management
• Mergers
• Project Implementation
• Operations
• Product Development
• Mergers & Acquisitions
• Call Centers
• Saas
• Start-Ups
• Process Improvement
• Customer Experience Management
• Customer Engagement