Paul Berardis
Solutions Architect at USAN - technology evangelist transforming customer and agent experiences through intelligent automation and generative AI.
- Role
- Solutions Architect at USAN, Inc.
- Location
- Watertown, CT, US
- LinkedIn followers
- 500 followers
About Paul Berardis
Versatile technology professional with a proven track record in conceptualizing and…
Experience
Solutions Architect
Feb 2024 — Present · CT, US
For more than 30 years, USAN has led the industry in accelerating CX transformations for customers through professional services, innovative products, and managed services.Focused on implementation of Amazon Connect and AWS AI technologies, USAN’s Realm software suite empowers businesses to quickly adopt, manage, and continuously innovate their Connect contact center and improve both customer and agent experiences. USAN’s Realm software unlocks the potential of Amazon Connect by providing an enterprise level data driven deployment and change management solution, a fully customizable CTI agent UI, a TCPA compliant blended campaign manager, and a world class business rules engine and integration gateway. Let us show you how USAN can support your Amazon Connect go-live in 60 days or less and reduce on-going management costs by over 60%.
Education
Waterbury State Technical College
Information Technology
1989 — 1991
USAF
Meteorology
1987 — 1989
Skills
- Cloud Computing
- Data Center
- Call Center
- Contact Centers
- Unified Communications
- Call Centers
- Managed Services
- Management
- Wireless
- Cisco Technologies
- Telecommunications
- Telephony
- Video Conferencing
- Vendor Management
- Networking
- Voip
- Ip
- Saas
- Solution Selling
- Account Management
- Switches
- Business Development
- Avaya
- Troubleshooting
- Internet Protocol (Ip)
- Voice Over Ip (Voip)
- Wireless Technologies
- Avaya Products
- Software as a Service (Saas)
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