Paul Barwick-Copeland
Director, Business Consulting (Vrs), Cx, International @NiCE
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2020 — Present
Director, Business Consulting (Vrs), Cx, International @NiCE
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Responsible for the delivery of all Value Realisation Services (Consulting) in EMEA and oversees all Automation consulting delivery globally.
EDUCATION
1993 — 1997
London Metropolitan University
Applied Social Science BSc Hon, Social Research
SKILLS
CrmOutsourcing ManagementTelecommunicationsBusiness DevelopmentConsultingBusiness AnalysisCustomer Relationship Management (Crm)Call CentersChannel PartnersVoice of the Customer AnalysisAccount ManagementCustomer RetentionOperational PlanningSalesforce.comMobile DevicesContact CentersBusiness Change ManagementProcess ImprovementProject ManagementCustomer Journey MappingBusiness Process ImprovementIntegrated MarketingBusiness ReadinessCustomer Experience TransformationStrategyAccount DirectionCustomer Experience AnalysisProduct ManagementManagement ConsultingOrganizational DesignComplaint ManagementBusiness TransformationOperations ManagementCustomer ExperienceChange ManagementLeading Organizational ChangeLeadershipMarketing StrategyCustomer Experience ConsultingOutsourcing
ABOUT PAUL BARWICK-COPELAND
Global CX Leader | Driving Award-Winning Customer Experience, AI-Driven Transformation & …
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