Paul Attanasio
Director IT Services @Paradigm Technology Consulting
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WORK HISTORY
Director IT Services @Paradigm Technology Consulting
Lead an exceptional, highly successful team of Tier 1 Help Desk Analysts and Help Desk Supervisors. Responsible for meeting quantitative and qualitative client-specific SLA\'s. Ensure that our monthly inbound calls, outbound calls, email and chat interactions are handled according to client expectations. Own various client escalations, design and update Interactive Voice Response (IVR), and am accountable for hiring and development of team members.
EDUCATION
Stockton University
BA, Environmental Studies
SKILLS
ABOUT PAUL ATTANASIO
Director of IT Services at Paradigm Technology Consulting Technical Support | IT Support and Mgmt | Application Support | Project Management | Communicator
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