Paul Andruczk

About Paul Andruczk

Contact center leader known for creating and fostering collaborative relationships. Passionate promoter of positive client experiences who values a results-oriented culture. Record of leveraging an authentic leadership style while maximizing productivity and delivering innovative solutions.

Experience

1. Director, Contact Center Workforce Management and Communication

   Fiserv

   Jul 2019 — Present · Hagerstown, MD, US

   Responsible for global workforce management operations and interactions with internal and vendor partners. Proven track record of driving improved operational efficiency while supporting client experience initiatives. Demonstrated continuity of service leadership, including WFH and hybrid work team management. Ensure organizational communication integrity with an emphasis on style and engagement. Led M&I activity at a senior level, including critical operational strategy decisions.

Education

• Penn State University

  B.S., Organizational Leadership (pursued)

Skills

• Executive Management
• Performance Management
• Crm
• Contact Centers
• Business Analysis
• Call Center
• Credit Cards
• Workforce Management
• Business Process Improvement
• Customer Experience
• New Business Development
• Management
• Outsourcing
• Change Management
• Capacity Planning
• Vendor Management
• Budgets
• Call Centers
• Business Development
• Leadership
• Coaching
• Customer Relationship Management (Crm)
• Process Improvement
• Telecommunications
• Team Leadership