Paul Beirne

About Paul Beirne

Empowering a world class team of service professionals to provide an amazingly efficient,…

Experience

1. Head of Customer Experience

   Proper Cloth

   Aug 2018 — Present

   Data & Tech - Establishing Customer Experience Team top level reports, identifying key metrics to drive optimal performance - Analyzing customer feedback to improve CX team outputs - Building and refining the customer support tech stack People Management - Cultivating an inclusive culture of kind and curious, problem-solving individuals from all over the US - Crafting and delivering clear guidance on internal policies and procedures - Developing onboarding and performance improvement plans, coaching agents to meet goals and expectations - Pioneering incentive-aligned compensation models Strategy - Partnering with CEO to support key business initiatives - Facilitating communication across departments using data and product knowledge of user experience to function as a customer advocate

Education

• American University

  Bachelors, Business Administration, Concentrating in Finance

  2004 — 2008

Skills

• Product Management
• Help Desk Implementation
• Government
• Sql
• Instructor-Led Training
• Proposal Writing
• Data Analysis
• Leadership
• Change Management
• Photoshop
• Integration
• Manage Client Relationships
• Hyperion Hfm
• Adp Payroll
• Operations Management
• Financial Reporting
• Ms Project
• Business Strategy
• Quickbooks
• Analysis
• Strategic Communications
• Blogging
• Microsoft Office
• Management
• Software Project Management
• Software Quality Assurance
• Customer Experience
• Strategy
• Accounting
• Css
• Account Reconciliation
• Program Management
• Client Presentation
• Microsoft Excel
• Databases
• Financial Analysis
• User Experience Design
• Requirements Gathering
• Employee Training
• Ruby on Rails