Paula N.
Head of Client and Customer Operations @Healios
Signup · Get unlimited contacts
WORK HISTORY
Head of Client and Customer Operations @Healios
London, GB
SKILLS
ABOUT PAULA N.
With over 10 years of experience in customer-facing roles and more than 7 of those dedicated to developing and leading teams, I am proud and excited to say that I love what I do! I am incredibly passionate about customers, their experience and the people that deliver customer delight! Throughout my career, I have established, structured, supported and mentored phenomenally successful teams that were able to execute the strategy to support business hyper-growth and global expansion. I ensured the smooth running of operations and service delivery of customer service functions in technology and highly regulated industries that required a dynamic and adaptative nature whilst maintaining firm regulatory and legal compliance. With accountability for up to 270 FTEs, I believe in people and enjoy the challenges of managing a customer service department within a fast-paced environment. I passionately believe that you must enjoy what you do to perform at your best, and I have used this as part of the strategy to roll out large culture changes and engagement projects.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.