Paula Lomardo
Manager - Koodo E-commerce @TELUS
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WORK HISTORY
Manager - Koodo E-commerce @TELUS
Toronto, ON, CA
Manager, Products and Seevixes - Koodo Digital E-Commerce
EDUCATION
Universidade Federal Fluminense
Master's degree, Industrial Engineering
University of Toronto
Continuing Studies, Marketing Communications
Pontifícia Universidade Católica do Rio de Janeiro
Bachelor's degree, Industrial Engineering
SKILLS
ABOUT PAULA LOMARDO
As a Senior Product Manager at TELUS, I bring over 10 years of experience in the telecommunication industry, a Master\'s degree in Engineering, and a Certified Scrum Product Owner (CSPO) credential to deliver value-driven digital solutions for Koodo Mobile customers. I am passionate about creating user-friendly, personalized, and innovative online purchase and support experiences that enhance customer satisfaction and loyalty.My core competencies include leading agile teams, managing product roadmaps, conducting market and customer analysis, launching promotions and offers, and optimizing website performance and conversion. In my current role, I oversee the end-to-end e-business website, from exploration pages to checkout, and manage four agile teams with 20 direct reports. Some of my notable achievements include rebuilding the entire eCommerce backend, integrating a chatbot to the support section, and improving the resolution ratio by 20% in one year. I am always eager to learn new skills, collaborate with diverse stakeholders, and solve complex problems.
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