Paula Lin

About Paula Lin

Paula is a seasoned IT executive who brings 20+ years of experience driving global IT implementations and transformations, process optimizations, and aligning technology with business goals to deliver measurable impact. With a track record of building high-performing teams, and leading digital innovation and modernization, Paula is a proven leader is ready to scale your operations by leading global, distributed teams to fuel growth and efficiences with AI/Gen AI strategy and governance. Awarded multiple professional certifications: PMP®, CSM®, Certified Data Privacy Solutions Engineer (CDPSE), ITIL v3 Foundations and Pragmatic Marketing Certified.Specialties: C-Level Communication Delivery and Management • AI/ML/GenAI Operations & Governance • E2E GenAI Program Execution • Advanced Analytics, Data Engineering and Automation Program Execution • Program Management of Complex solutions/services, Program Development, Execution & Maintenance • Project Management • Solution Implementation • Building Effective Teams • Change Management • Solution Implementation • Stakeholder Negotiation & Commitment Building • Strong Written and Verbal Communication • Cross-Functional and Global Team Leadership • Go-To- Market Strategy • Strong initiative and ability to work in a self-directed environment • Ability to multi-task in a dynamic environment • Ability to present clear and concise information to team, internal customers, and external customers.

Experience

1. Head of Strategy & Operations, Services IT

   Dell Technologies

   Aug 2025 — Present · Round Rock, TX, US

   Leading strategic operations and IT initiatives for Dell Services IT, aligning technology roadmaps with business objectives, optimizing cross-functional processes, managing vendor and internal stakeholder experiences, and driving execution of high-impact programs that enhanced service delivery, scalability, and customer experience.

Education

• Texas McCombs School of Business

  Bachelor of Business Administration (BBA), Management Information Systems, Management

  1997 — 2001

Skills

• Written Communication
• Saas
• Software Project Management
• Itil
• IT Strategy
• Business Process Improvement
• Pmo
• Process Improvement
• Pmp
• Risk Management
• Management
• Project Planning
• IT Service Management
• Data Center
• Customer Engagement
• Quality Management
• Enterprise Software
• Project Portfolio Management
• Customer Experience
• Service Delivery
• Business Analysis
• Escalations Management
• Vendor Management
• Offer Development
• Scope Management
• Cross-Functional Team Leadership
• Program Management
• Cloud Computing
• Communication
• Project Management