Paula Valerio
Senior Business Analyst @Canon Canada
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WORK HISTORY
Senior Business Analyst @Canon Canada
Brampton, ON, CA
Serving as the primary liaison for Sales and Service business units, two of the biggest and most demanding areas of the company- Both annual employee evaluations received as “exceeded expectations”- Acted as main business analyst responsible for 10+ Sales enhancements to address most challenging GAPs impacting daily business process and performance. This involved in-person meetings for requirements gathering with teams from different locations, solution discussions with overseas development team, delivery and test planning, execution, validation and approval, followed by migration plan and execution- Strong problem-solving skills, conducting deep analysis for root-cause definition and solution definition both for the in-house systems and internal SQL reports- Gathering, analyzing, and documenting IT requirements to align business needs with technical solutions for in-house system enhancements and day-to-day bug fixes- Collaborating with cross-functional teams across multiple locations and cultures, ensuring alignment with business goals and fostering personal and professional growth- Developed detailed workflows, process maps, and user guides to support system implementation and training efforts- Providing post-implementation support to business units, addressing challenges and optimizing system functionality- Mentoring and supporting junior analysts, fostering skill development and strengthening team expertise.
EDUCATION
Pontifícia Universidade Católica de São Paulo
Bachelor's degree
ABOUT PAULA VALERIO
Experienced, result oriented, well organized and self-motivated IT Project Manager with more than 10 years of experience in the technology field. Expertise managing complex projects on areas of IT Business Support Systems, being responsible for full project life cycle delivery experience, including processes of RFI / RFP. Strong knowledge of project delivery methodologies, including Waterfall and Agile frameworks such as SCRUM and Kanban. Strong business insights acquired by understanding and translating business requirements into executable technical requirements, test plans and delivery plans. Strong communications skills leading to excellent relationship with internal and external clients, IT vendors, stakeholders and senior management.
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