Paula Batley

WORK HISTORY

EDUCATION

SKILLS

ABOUT PAULA BATLEY

Highly motivated and successful management professional with a track record of achievement demonstrated in Sales and Customer Service Operations, Agile & AI Project Management. I have a real passion to deliver the best outcome for the customerI have experience in people development, allowing me to work more collaboratively with people at all levels to drive continuous improvement whilst putting the customer at the heart of everything i do.I have a \'hands on approach\' which has helped to gain success within the financial services sector coaching, mentoring and developing teams to consistently meet or exceed targets. • Passionate about delivering a great customer experience which is continuously improving to meet demand• Resilient with the ability to influence key decision-makers and challenge where necessary; • Commercially focused with an awareness of financial information;• Team player with confidence to build relationships within any business;• Results and people orientated, proactive problem solver;• Adaptable communication style to fit needs of both internal and external stakeholders;• Ability to deliver information to managers which may prove to be difficult and challenging;• Ability to think on feet and make decisive, sound decisions and see them through to resolution;• Very flexible skill set – having worked as part of an L&D team but also within a fast paced, performance driven call centre environment