Paula Williams

About Paula Williams

Experienced Director of Services with a demonstrated history of working in the hospitality industry. Skilled in Budgeting, Operations Management, Customer Satisfaction, Hospitality Industry, and Event Management. Strong business development professional with a Associate\'s degree focused in Business, Management, Marketing, and Related Support Services from Valencia College.

Experience

1. Director of Services

   Marriott Vacations Worldwide

   Apr 2008 — Present

   Planning, organizing and developing of the overhall operations of the housekeeping department. Managing, directing and organizing to ensure the highest score of guest satisfaction. Reviewing operating statements, budget worksheets and payroll reports. Managing department controllable expenses and exceeding budgeted goals. Ensuring associates are treated fairly and equitably. Directing team to strive for continuous improvement in all areas of responsibility.

Education

• Victoria College

  Associate of Arts (A.A.), General Studies

  1983 — 1986

• Valencia College

  Associate's degree, Business, Management, Marketing, and Related Support Services

  1998 — 2000

Skills

• Event Management
• Employee Engagement
• Employee Training
• Budgeting
• Strategic Planning
• Operations Management
• Training Management
• Leadership
• Hotel Management
• Event Planning
• Pre-Opening
• Cost Control
• Hospitality
• Microsoft Office
• Resorts
• Hospitality Industry
• Restaurant Management
• Revenue Analysis
• Tourism
• Team Building
• Management
• Hospitality Management
• Customer Service
• Training
• Customer Satisfaction