Paula Villegas
- Role
- Customer Success Account Manager - Healthcare and Life Science at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Paula Villegas
Customer Success professional with 4+ years leading strategic post-sales delivery for…
Experience
Customer Success Account Manager - Healthcare and Life Science
Aug 2021 — Present
Lead account planning, consumption, delivery execution, and customer relationship management for healthcare providers in the West Coast, resulting in a high level of customer satisfaction and retention. • Collaborate with hospital IT and C-Level Executives to proactively improve and transform hospital technologies and digital transformation journey, resulting in increased efficiency and cost savings for clients. • Worked closely with internal cross-functional teams including Modern Work, BizApps, Azure+ AI, Security, Engineering, and FastTrack to create a One Microsoft support system for hospital providers, ensuring seamless delivery of Microsoft products and services. • Maintained and advanced customer loyalty to Microsoft by being their main point of contact for projects, strategy, and digital transformation, resulting in increased revenue and cultivating Microsoft as a strong business partner. • Identified blockers and opportunities to provide solutions by leveraging Microsoft resources and products, resulting in successful project outcomes and increased customer satisfaction. • Served as a D&I Lead and People Team Lead for my immediate CSAM Team, fostering a diverse and inclusive work environment that promoted teamwork, innovation, and growth.
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