Paula Sullivan Smith

About Paula Sullivan Smith

I work for Support Revolution, a company that can help you save up to 90% on your PeopleSoft, Oracle and SAP support costs. Message me if you would like to find out more!As a Product Owner at Support Revolution, my background consists of:• Senior PeopleSoft practitioner with both Functional and Technical background and over 25 years of experience.• Knowledge in multiple PeopleSoft product lines; Human Resources, North American Payroll, Financials Asset Management, Financials Accounts Payable, and Financials General Ledger,Campus Solutions Financial Aid, and Student Financials• Functional expertise in current state analysis, fit-gap analysis, business process redesign, requirements gathering, system design, system configuration, and full cycle testing. • Strong Quality Assurance capabilities and experience developing appropriate strategies and procedures in multiple project environments. • Excellent interpersonal skills, focused and gifted at solving complex design and development issues, strong client facing skills, team oriented and success driven.• Strong coding background using PeopleCode, SQR, SQL, and Application Engine• Recognized technical expertise in multiple versions of PeopleTools and consistently charged with directing and managing client knowledge transfer in the proper application and maintenance of system customizations. • Provided key lead support in major post-merger implementation projects in heavily customized environments for full system life cycles. • Experience within industries that include Financial Services, Software, Energy and Oil, Environmental and Construction, Retail, Insurance, Grocery, High Tech, Higher Education, and Defense.

Experience

1. Product Owner

   Support Revolution

   Jan 2025 — Present

   Support Revolution is the leading provider of independent third-party software support and maintenance for PeopleSoft, Oracle and SAP systems - saving our customers up to 90% on their vendor support costs. But customers don\'t just come to Support Revolution for the savings, they come to us because we have more than 25 years of experience in the third party support market. In addition, with 24/7 customer support and no more upgrades, Support Revolution will help support you through achieving your own business needs. Learn more at

Education

• Texas Tech University

  Bachelor's of Business Administration (MIS), Management Information Systems, General

• Texas Tech University

  BBA, Management Information Systems

  1993 — 1998

Skills

• Enterprise Software
• Hris
• Leadership
• Software Development
• Human Resources Information Systems (Hris)
• Peopletools
• Erp
• Sqr
• Sharepoint
• Testing
• Requirements Gathering
• Software Project Management
• Management
• Peoplesoft
• Microsoft Sql Server
• Crystal Reports
• Business Analysis
• Integration
• Cobol
• Consulting
• Software Documentation
• Sdlc
• Quality Assurance
• Systems Analysis
• Business Process Improvement
• Oracle
• Requirements Analysis
• Peoplecode
• Software Implementation
• Business Intelligence
• Program Management
• Pl/Sql
• Business Process
• Sql
• Visio
• Data Migration