Paula Nevado

Ecom Customer Success Team Lead @Ata

Dublin, IE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2024 — Present

Ecom Customer Success Team Lead @Ata

Cavan, IE

Leading the ECOM outbound division team.Covering an assigned territory for outbound sales.Analyzing customer feedback and usage data to identify trends, challenges, and opportunities for improvement.Developing and implementing strategies to reduce churn and increase customer lifetime value.Monitoring and reporting on team performance metrics, ensuring targets are met.Assisting with the training and coaching of the team on Outbound Sales techniquesWorking closely with the ECOM Division management team on developing KPIs, metrics and dashboards

EDUCATION

2010 — 2011

Fundesem

Master Dirección Comercial y Marketing

1999 — 2003

Universitat d'Alacant

Licenciado

SKILLS

Servicio De Atención Al ClienteSocial MediaCustomer ServiceLiderazgo De EquiposRedes SocialesSalesNegotiationNew Business DevelopmentProject ManagementMicrosoft OfficeE-CommerceTeam LeadershipAdministración Y Dirección De EmpresasEnglishManagementComercio ElectrónicoMarketing StrategyGestión De ProyectosPlanificación EstratégicaEstrategia EmpresarialEstrategia De MercadotecniaNegociaciónBusiness StrategyEspañolCreación Y Desarrollo De EmpresasVentasGerencia De VentasInglésSales Management

ABOUT PAULA NEVADO

Export Sales Management, Business development trading worldwide. Team work player, focused on building strong relationships with partners / customers and enhance a personal approach.

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Paula Nevado — Ecom Customer Success Team Lead at Ata in Dublin, IE | Unifers