Paula Nevado
Ecom Customer Success Team Lead @Ata
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WORK HISTORY
Ecom Customer Success Team Lead @Ata
Cavan, IE
Leading the ECOM outbound division team.Covering an assigned territory for outbound sales.Analyzing customer feedback and usage data to identify trends, challenges, and opportunities for improvement.Developing and implementing strategies to reduce churn and increase customer lifetime value.Monitoring and reporting on team performance metrics, ensuring targets are met.Assisting with the training and coaching of the team on Outbound Sales techniquesWorking closely with the ECOM Division management team on developing KPIs, metrics and dashboards
EDUCATION
Fundesem
Master Dirección Comercial y Marketing
Universitat d'Alacant
Licenciado
SKILLS
ABOUT PAULA NEVADO
Export Sales Management, Business development trading worldwide. Team work player, focused on building strong relationships with partners / customers and enhance a personal approach.
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