Paula Nelson

Account Manager @Cloudfm Group Ltd

GB

Build and maintain strong client relationships.Introduce key internal stakeholders to the client and foster those relationships for the benefit of the account.Develop an in-depth understanding of the clients’ operations, strategic goals and brand values and communicate internally.Oversee operational performance of the account and ensure the service is delivered in line with the SLA and KPIs and to budget.Schedule regular client review meetings.Act as the point of escalation for any issues or incidents.Identify challenges and areas for improvement and provide innovative solutions.Identify potential new business opportunities and work with key stakeholders to scope out, develop and present proposals to the client.Manage, mentor and guide Account Executives and Key Account Advisors.Provide support, education, and guidance to other departments, especially those clients facing.Identify key risks and escalate as necessary.Produce monthly management reports.Develop relationships with key suppliers relevant to the account.Review Supply Chain Partner performance from the clients’ perspective and identify and drive improvements working with the supply chain team.

Avado

CIPD HR Diploma Level 3