Paula Mandeville
Champion of Customer-Centricity | Empower Teams | Elevate Experiences | Lead Change | 25+ Years of Transforming Service into a Strategic Advantage
- Role
- Head of Customer Service at Waste Harmonics Keter
- Location
- Bethlehem, CT, US
- LinkedIn followers
- 500 followers
About Paula Mandeville
I’m a Director of Customer Support who makes the customer a business priority by building…
Experience
Head of Customer Service
Mar 2025 — Present · Stamford, CT, US
Leads the Customer Service organization to deliver exceptional experiences, drive operational excellence, and foster a high-performance culture. Focused on creating a Customer First mentality, strategy, process optimization, and leadership development to achieve customer satisfaction and retention goals.Select accomplishments:• Built and launched a new Customer Service team from the ground up, scaling to 90 Service Professionals.• Reduced Average Handling Time by 75% in 3 months.• Reduced open case backlog by 77% within 2 months.
Education
Central Connecticut State University
BA
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