Paula Costa
Logistics Planner | Supply Chain Cordinator
- Role
- Customer Service Representative at Liquid Death
- Location
- Deerfield Beach, FL, US
- LinkedIn followers
- 500 followers
About Paula Costa
As a seasoned professional with over 18 years of experience in various industries, I bring a unique set of skills and expertise to the table. I have a proven track record of success in logistics planning, supply chain coordinator, customer service, ERP Consultant, Inventory Controller, Food Buyer.My background in logistics planning has allowed me to excel in coordinating outbound orders, tendering, and transportation processes. I have implemented and managed reports using various tools such as ERP, TMS, and Microsoft Excel, leading to improved real-time data visibility and a reduction in the tendering planning process by 50%. I have also supported 62 external customer accounts, resulting in a 25% increase in OTD in the first year and improved performance, reaching 95% OTD in the second year.As a supply chain coordinator, I have monitored shipment operations for all national outbound orders, collaborated with the Inventory team to ensure OTIF, and provided daily communication and troubleshooting to support the management process.In my previous role as an ERP Consultant I have participated in Professional with strong experience in large and medium ERP Management Projects, having as main activities the functions of parameterization, conceptual parts, survey of processes, analysis, specification, user training and systems requirements management. In conclusion, I am a highly motivated and detail-oriented professional who excels in fast-paced environments, and I have a passion for driving results and improving processes. Possess excellent interpersonal, customer service, and problem-solving skills, with a solid ability to work well under pressure.CORE COMPETENCIES:OTD & OTIF Focused | Transportation process improvement | Data Analysis | Food Service | Strategic Planning | Negotiation | Warehouses operations |Transportation Planning | Supplier Negotiation | Logistics Strategic Support for new products | ERP | TMS | Implementation ProjectI look forward to continuing my career and making a positive impact in my next role.
Experience
Customer Service Representative
Mar 2025 — Present · CA, US
Education
Language Systems International
Business English
2015 — 2015
Scott's College
English Language and Literature/Letters
2005 — 2005
Trailhead by Salesforce
Associate's degree, Salesforce Administrator
2020 — 2020
Centro Federal de Educação Tecnológica Celso Suckow da Fonseca
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2002 — 2006
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