Paula Castro
Senior Customer Service Advisor @Tripadvisor
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Service Advisor @Tripadvisor
Consistently provided multilingual support for B2B and B2C clients across English, French, and Spanish channels, delivering exceptional results- Trained in GDPR compliance and data deletion procedures- Guided and and coached a diverse team of multilingual agents, providing ongoing feedback, daily coaching, and targeted mentoring to enhance service quality and employee engagement- Collaborated cross-functionally with engineering, account management, and sales teams to resolve technical issues and refine operational processes through Salesforce and Confluence- Interviewed over 30 candidates in English, French, and Spanish for Tripadvisor and Viator, ensuring hiring excellence and cultural alignment- Recognized for exceptional leadership, de-escalation, and continuous improvement of internal processes via Salesforce, Confluence, and JIRA-Coordinated and hosted multiple global events (both live and online) to boost employee morale, engagement, and cross-office collaboration.
EDUCATION
Universidad Complutense de Madrid
Bachelor's degree, Language Interpretation and Translation
ISIT
Communication interculturelle et traduction, Language Interpretation and Translation
ABOUT PAULA CASTRO
I’m a multilingual customer service professional with a passion for people, storytelling, and meaningful systems. Within my role, I’ve naturally grown into a team coach: offering guidance, support, and a sense of connection that keeps morale strong and performance high.I’ve had the privilege of representing my company abroad. I’m also active in shaping internal culture by organizing morale-boosting initiatives, supporting peers as part of our amazing Empowered Minds + Abilities ERG committee, and participating in pilot programs for internal coaching.Currently, I’m deepening my expertise through a mentorship in training and development, combining my passion for communication with a drive to create impactful learning experiences.Driven by curiosity, empathy, and creativity, I’m always expanding my skillset to bring even more value to the teams and communities I work with.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.