Paula A Lopez Hernandez
Institutional Investment Ops Analyst | Property Manager | DE&I Advocate | Coach
- Role
- Customer Success Manager at Odoo
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Paula A Lopez Hernandez
Dynamic, proactive, and results-driven Analyst with over 8 years of experience managing…
Experience
Customer Success Manager
Jan 2025 — Present · San Francisco, CA, US
Guide clients through the post-implementation lifecycle, providing strategic support to optimize the use of Odoo’s suite of business applications.Conduct regular account reviews to identify growth opportunities, upsell solutions, and ensure clients achieved their business objectives.Collaborate with cross-functional teams, including sales, technical support, and product development, to address client needs and deliver tailored solutions.Deliver training sessions and workshops to empower clients to leverage Odoo’s features, driving product adoption and maximizing ROI.Monitored key account metrics, proactively addressing potential issues to prevent churn and maintain high customer success rates.Gather client feedback to contribute to product improvements and enhance overall user experience.Act as the primary point of contact for Latin American clients, fostering long-term relationships to ensure customer satisfaction and retention.
Education
Academia Antioqueña de Aviación
Piloto Comercial de Avion
Embry-Riddle Aeronautical University
Bachelor of Science - BS, Aerospace, Aeronautical and Astronautical/Space Engineering
2019 — 2024
Universidad EAFIT
Social Communication and Political Science
2010
Embry-Riddle Aeronautical University
Aeronautical Science with minor in Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.