Paul Wyatt

About Paul Wyatt

For nearly three decades, I led operations for 700+ stores at Macy’s, managing thousands of employees,$1.5B in budget, and customer service systems that touched millions of people every year.I learned what it takes to deliver consistent customer experience at scale. I also learned how much revenue disappears when response times slip, when follow-up doesn\'t happen, and when systems depend on people remembering instead of processes ensuring. ’.At Virsyn, I\'m the Chief Product Officer. We build AI-powered office managers for local service businesses – the plumber who\'s missing calls because he\'s under a sink, the trainer who can\'t answer mid-session, the HVAC company drowning in summer volume, the advisor with a customer who sends 3 others to Voicemail. ’ Speed matters. Respond in under 5 minutes OR watch your conversion rate drop by 8x. Consistency matters. Customers don’t care that you’re busy — they’re busy too. They expect the same experience every time. Follow‑up matters. The money isn’t in the first call. It’s in the second, third, and fourth touchpoint. At Macy’s, we had entire departments dedicated to this.At Virsyn, we built AI that handles it for you:• Answers every call in under 30 seconds • Books appointments directly• Follows up automatically• Never takes a day offThis isn’t about replacing people. It’s about giving small businesses the same operational advantages enterprise companies spent decades building — without the enterprise price tag. the best systems level the playing field. The tools that helped Macy\'s serve millions shouldn\'t require a $500K implementation. They should work for the businesses that employ your neighbors and make your community feel like home.If you\'re curious about what consistent customer response could do for your business, I\'m always happy to talk, just.

Experience

1. Chief Product Officer

   Virsyn.Ai

   Feb 2025 — Present · Columbus, OH, US

   Leading product strategy for an AI office manager built for local service businesses.We solve a simple problem: business owners can\'t answer the phone while they\'re doing the work. So they miss calls, lose leads, and watch revenue walk to competitors who responded faster.Our AI answers in under 30 seconds – phone, text, email, social DMs. It qualifies leads, books appointments directly into calendars, and follows up automatically. No missed calls. No voicemail purgatory. No \"I\'ll call them back later\" that never happens.What I\'m focused on:→ Designing intake, scheduling, and follow-up workflows that deliver enterprise-level consistency→ Building quality systems that ensure call is as good as call 1→ Working with clients to achieve measurable results (15+ additional booked appointments monthly)→ Creating dashboards that show exactly what\'s working: call volume, conversions, revenue recoveredI spent 29 years building operations systems at scale. Now I\'m applying those principles to AI products that work for businesses with 1-10 employees.