Paul Winterburn
Assistant General Manager @urbanbubble
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WORK HISTORY
Assistant General Manager @urbanbubble
Manchester, GB
Working within the BTR sector, managing 626 luxury apartments at The Residences, Deansgate Square, Manchester. • Set a new team culture and environment ensuring business values are met • Oversee a team of 22 colleagues across; resident services, concierge, facilities, housekeeping and management • Instill structure and procedures into day to day operations of site across all team departments • Provide high level customer service to high net value residents and deal with conflict/complaint resolution • Manage a multi-million-pound operating budget • Provide multiple reports to senior management and clients • Oversee and conduct multiple projects to facilitate improved site operations • Invoice and PO management ensuring financial deadlines are met • Set up new compliance folders and checks to ensure health and safety legislation is met through the team and PPM • IOSH Managing Safely successfully completed • Studying towards IRPM qualification • Procure new suppliers and inducted new contractors into the business to contain gross to net leakage • Support leasing operations to ensure effective conversion and customer journeys resulting in consistant 99% occupancy
EDUCATION
Barlby High School
GCSEs
York College
A Levels, Business Studies, ICT & Graphic Product Design, All C Grade
ABOUT PAUL WINTERBURN
With a broad history in Management, ranging from Retail to Property, I have gained an extensive resume of experience and skills that will allow me to progress into a company with a vision to deliver successful and continuous projects. I am able to demonstrate a competence in people management, project management and problem solving skills whilst working independently or as part of a team. To further my interest in Project Management I have acquired certification on the PRINCE2 Foundation course. Through A-Level studies and managerial positions I have gained the ability to independently and competently use a range of highly specialised practical, professional and digital literacy skills in accessing and processing information. This has enabled me to analyse and interpret quantitative and/or qualitative data and also establish a heightened level of organisational and communication skills using appropriate professionally accepted standards. The trademarks that have defined me so far in my career I believe, can offer clear-cut value. These include the following- Ability to absorb and breakdown complex tasks and projects - Ability to lead as a supportive and collaborative team member and manager - Ability to meet deadlines when time restrictions are concerned - Excel, Word, Powerpoint, Photoshop, Salesforce, Yardi and TCAS skills - Personal planning and project management skills - Ability to make critical judgments and evaluations to gain a broader perceptive - Ability to engage in effective team work - An understanding of excellent customer service - Financial control and stakeholder management - Strong leader - Solid technical understanding - Full UK driving licence - Ability to maintain effective communication through oral and written correspondence, project status reports, and monthly progress reports, and ensuring adequate documentation of each communication
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