Paul Williams

Head of Planning & Performance @Water Plus

Cheshire West and Chester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Head of Planning & Performance @Water Plus

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SKILLS

Business Process ImprovementForecastingCall CenterCall CentersCapacity PlanningWorkforce ManagementCustomer ExperienceTeamworkRisk ManagementStrategyPlanningMentoringAnalyticsAcdBusiness StrategyMicrosoft ExcelOutboundIvrCoachingProblem SolvingInboundOperations ManagementSchedulingAvayaPerformance ManagementReal-Time ControlCall RoutingCampaign ManagementContact CentreStrategic PlanningExcelResource ManagementSlaPricingTelephonyData AnalysisContact CentersIex

ABOUT PAUL WILLIAMS

I am a highly motivated and dedicated individual with experience in various roles across the Banking and Water Industry. I work well under pressure, commit my full effort on meeting deadlines and targets.I have excellent organisation, decision making and problem-solving skills with the ability to multi task, communicate and interact at all levels, I am a proactive and confident individual who also can work on my own initiatives as well as being an effective team playerMy time keeping, and attendance record is brilliant, proving that I am both committed to andmotivated by providing a consistent and reliable service to the business and customers.

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Paul Williams — Head of Planning & Performance at Water Plus in Cheshire West and Chester, GB | Unifers