Paul Whymark

Chief Operating Officer @Sensée

Battle, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2020 — Present

Chief Operating Officer @Sensée

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Sensee are the UK\'s largest provider of outsourced contact centre support working with an entirely home-based workforce, supporting customer engagement for many leading brands across Financial Services (FCA accredited, ISO27001 Certified) Retail, and Utilities.\\\\nProviding accessible careers for people, better performance for businesses and great service for customers — we think homeworking is a better way.\\\\nWe have our own customer contact centre that provides service via the phone, webchat, social media and email for forward thinking brands including BUPA, SSE, L&G, Ageas and Allianz. As you’ve probably guessed, all our customer service team work from their homes in the UK — from Edinburgh to Exeter.\\\\nWe’re also happy to share our technology, knowledge and experience to help others release the benefits of homeworking too.\\\\nAs an ethical organisation we only provide employment contracts with guaranteed hours. There are definitely no one-sided Zero-Hour contracts or Self-Employment rules that make life more complicated than it already is, so. we attract and keep the best staff in the contact centre industry.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

EDUCATION

1989 — 1992

University of East Anglia

BA Hons Degree

1987 — 1989

Chichester College of Technology

A Levels; D; D; B

SKILLS

Team LeadershipChange ManagementCustomer SatisfactionBusiness DevelopmentBusiness PlanningLeadershipCall CenterBusiness StrategyGeneral InsuranceStrategyInsuranceContact CentersOperations ManagementSales OperationsBusiness Process ImprovementCustomer ServiceCustomer RetentionContact CentreRisk ManagementPerformance ManagementManagementAccount ManagementTeam ManagementTelemarketingTrainingCoachingCall CentersSalesStakeholder ManagementTeam BuildingEmployee Engagement

ABOUT PAUL WHYMARK

I am an experienced and adaptable COO with extensive experience leading complex…

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