Paul Whitaker
Customer Experience
- Role
- Sr Director Call Center Customer Experience at Centene Corporation
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Paul Whitaker
I am an award-winning leader with over 20 years of call center management experience and…
Experience
Sr Director Call Center Customer Experience
Mar 2023 — Present
Education
Penn State University
BS
University of Florida - Warrington College of Business
MBA
Skills
- Business Process Improvement
- Call Center
- Analysis
- Call Centers
- Customer Satisfaction
- Leadership
- Workforce Management
- Customer Experience
- Project Management
- Customer Service
- Strategy
- E-Commerce
- Program Management
- Business Analysis
- Analytics
- Cross-Functional Team Leadership
- Process Improvement
- Quality Assurance
- Product Management
- Operations Management
- Project Planning
- Leadership Development
- Performance Management
- Crm
- Account Management
- Change Management
- Sales
- Team Leadership
- Strategic Planning
- Vendor Management
- Outsourcing
- Team Building
- Management
- Six Sigma
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