Paul Vinter

WORK HISTORY

EDUCATION

SKILLS

ABOUT PAUL VINTER

I have specialised in managing performance, employee engagement and customer satisfaction all through data led insights through the majority of my career. Harnessing this knowledge I have delivered significant business improvement across large scale operations to enhance the customer and colleague experience while ensuring commercial returns (linking customer and colleague measures and initiatives to tangible commercial outputs).During my career I have managed operations and supporting specialist teams across the entire value chain, including: strategy; insight; customer experience; sales; service and front line operations. I have gained deep experience across multiple channels to market, including: telephony, face-to-face and digital. I have also managed numerous large-scale business change and cost reduction programmes.My key strengths (according to Strengths Finder) are: Analytical, Futuristic, Relator, Self-Assured and Strategic. I utilise these strengths to take information, understand what it is telling me and then developing a set of solutions to develop a great outcome for all parties.I am LEAN Six Sigma Green Belt accredited and using this methodology I like to find the root cause of a problem through analysing data, speaking to people and self enquiry. From this I like to pull together a story about what is happening, why and what I recommend needs to happen next. I have done this within Barclays with initiatives to improve AHT in the telephony world leading to sustainable and tangible business benefits.I have led up to 2500 FTE across locations and differing functions.