Paul Thomson
Growth | Strategy | Analytics at EXL | Ex - Mu Sigma | Ex-Infosys
- Role
- Senior Manager - Growth Office at EXL
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Paul Thomson
Strategy and Growth professional with ~10 years of experience across analytics, client engagement, program management, and revenue operations. I currently work with EXL’s Growth Office, leading strategic initiatives, governance, process improvements, and solutioning efforts that enable global sales and leadership teams to scale efficiently.I’ve been closely involved in hiring, talent planning, and capability building - supporting the team\'s growth from 10 to 50 members in three years and shaping the operating model for SDR and sales support functions.Earlier, at MuSigma, I managed analytics delivery and senior stakeholder engagement for a Fortune 500 CPG client, working on business problem-solving, roadmap planning, and long-term value creation. I began my career at Infosys, supporting engineering and value-optimization programs for global aerospace clients.Focus areas: Growth Strategy | Client & Leadership Engagement | Analytics & Problem Solving | Process Excellence | Solutioning | Team Scaling | Program Management
Experience
Senior Manager - Growth Office
Jul 2025 — Present · Bengaluru, IN
Over the last three years, I have supported the Growth Office in strengthening sales governance, improving lead and pipeline processes, and driving initiatives that enable global practices, sales teams, and SDRs to operate with greater efficiency and clarity. My role spans strategy, execution, cross-functional collaboration, and team scaling.1. Strategic Initiatives & Leadership Enablement- Drove multiple cross-functional initiatives to improve sales processes, funnel visibility, and decision-making- Partnered with practice heads and senior sales leaders on growth strategy, targeting, and pursuit planning- Built governance rhythms and reporting structures that improved leadership alignment and predictability.2. Sales Operations, Processes & Systems- Strengthened lead lifecycle management, eliminating inefficiencies and improving data quality for SDRs and sales teams- Enhanced Salesforce and Outreach.io workflows to support better sequencing, reporting, and campaign execution- Streamlined SDR processes across stage conversions, outreach motions, and lead pipeline operations.3. Reporting, Analytics & Business Insights- Designed and managed executive dashboards and monthly/quarterly leadership reports- Delivered insights that improved visibility into leads, opportunities, SDR performance, and funnel health- Supported solutioning and pursuit teams with analysis, business context, and content creation.4. Team Scaling, Hiring & Capability Building- Played a key role in hiring, onboarding, and capability development for the Growth Office team- Contributed to scaling the lead generation team from 10 to 50+ members in three years- Helped define operating models, roles, and support structures for SDR and sales enablement functions.
Education
Kendriya Vidyalaya
Schooling
1999 — 2011
T A Pai Management Institute, Manipal
PGPM - Analytics and Decision Sciences
2020 — 2020
Karunya Institute of Technology and Sciences
Bachelor of Technology - BTech
2011 — 2015
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