Paul Swinfen
Head of Operations Control @Jet2.com and Jet2holidays
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WORK HISTORY
Head of Operations Control @Jet2.com and Jet2holidays
Leeds, GB
Director level accountability for network operations, leading the Operations Control Centre for Jet2.com and Jet2holidays, directing a 200-strong team across Operations, Crew Rostering, Customer Operations, Travel Services, Flight Support and Operational Development.• Accountable for the safe, efficient and punctual running of ~135 aircraft, 3,500 weekly flights and daily customers.• Provide strategic leadership on performance, safety, resilience, customer service and digital transformation.• Influence board-level decisions, particularly around process improvement and technology investment.• Delivered the UK’s leading airline on-time performance through data-driven decision-making and operational discipline.• Built cross-industry partnerships with aviation and other organisations providers and regulators, through collaborative leadership• Lead emergency response and critical event resolution, ensuring resilience and rapid recovery.• Govern departmental budgets, supporting supplier negotiations, staffing, fuel and disruption costs; moderating annual spend via data-led optimisation.
EDUCATION
SFT Aviation Ltd
ATPL, Commercial Pilots Licence
Bishop Vesey's Grammar School
A Levels / GCSEs
ABOUT PAUL SWINFEN
Director-Level Aviation & Operations Leader | Driving Performance, Resilience & Customer ExcellenceWith over two decades in aviation and large-scale operations, I’ve built my career leading teams and shaping strategies that keep complex services running safely, efficiently and on time.As Head of Operations Control at Jet2.com, I oversee the day-to-day delivery of thousands of flights every week and the experience of tens of thousands of customers each day. My role spans operational strategy, performance management, crisis response, digital transformation, and the leadership of a 200-strong multi-disciplinary team, where critical decisions must balance safety, service and performance.What drives me is improving performance and resilience whilst creating the right environment for people to succeed. I’m known for solving problems quickly, fostering collaboration, and influencing change at board level, always with a focus on safety, service and efficiency.Whilst my background is rooted in aviation, my skills transfer across any complex, safety-critical, customer-focused operation whether in transport, logistics, or supporting the wider industry. I enjoy working at both the strategic and tactical levels, balancing long-term improvement with fast, decisive action when it matters most.
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