Paul Sutton

Service Quality and Compliance Lead - End User Services @Rolls-Royce

GB

As Service Quality & Compliance Lead within the End User Services Team, I oversee the performance, reliability, and compliance of end‑user services delivered to colleagues. I manage key suppliers against SLAs, lead service reviews, and ensure operational processes support consistent, high‑quality delivery. My role combines service governance, incident and request oversight, and continuous improvement, with a strong focus on user experience and device compliance.I work closely with suppliers, commercial teams, and internal stakeholders to resolve issues quickly, improve service maturity, and maintain predictable operational and financial performance. I also support major IT deployments and accessibility requirements, ensuring technology remains secure, compliant, and easy to consume across the organisation.