Paul Stumpf

About Paul Stumpf

I am an experienced Operations and Field Service leader with over 25 years of expertise in Critical Power Systems, UPS, and Power Distribution, focused on driving operational excellence, team performance, and customer satisfaction.Throughout my career, I have successfully enhanced service operations by streamlining processes, strengthening cross-functional collaboration, and building high-performing technical teams. I bring a strategic, hands-on leadership style that balances operational efficiency with customer-centric delivery.My experience includes optimizing field service and logistics operations, managing vendor partnerships, and eliminating redundant systems to reduce complexity while maintaining strict compliance with industry and safety standards.Recognized for leadership and innovation, I have been honored with the ABB Global Safety Award and have consistently developed practical, forward-thinking solutions that improve both business performance and customer outcomes.I am passionate about mentoring teams, improving systems, and delivering reliable, mission-critical infrastructure solutions.

Experience

1. Power Services Manager

   Schneider Electric

   Jun 2022 — Present · US

   As Service Manager for the NYC Metro District, I lead field service operations supporting low- and medium-voltage switchgear, critical power distribution, and electrical infrastructure systems across one of the most demanding service regions in the country.I am responsible for driving operational excellence, safety compliance, and customer satisfaction while managing high-performing teams of field engineers and technicians. My role focuses on optimizing service delivery, minimizing downtime for mission-critical facilities, and ensuring compliance with regulatory, safety, and industry standards.Key responsibilities include:Leading regional field service teams supporting inspection, maintenance, commissioning, and emergency response for switchgear and power distribution systemsManaging service scheduling, workforce deployment, and rapid-response outage restorationOverseeing safety performance, training, and compliance in accordance with OSHA, NFPA 70E, and company standardsStrengthening relationships with utilities, contractors, and facility managers to enhance long-term service partnershipsDriving continuous improvement initiatives to streamline workflows, reduce operational complexity, and improve service response timesManaging vendor coordination and material logistics to ensure service readiness and uptimeKey Achievements:Improved regional service response times and first-time fix ratesStrengthened customer satisfaction and retention across critical infrastructure clientsReduced safety incidents through proactive training and procedural enforcement

Education

• Kean University

  associate, Communications

Skills

• Problem Solving
• Crm
• Leadership
• Electricians
• Team Management
• Data Center
• Product Management
• Integration
• Power Distribution
• Electronics
• Team Leadership
• Engineering
• Telecommunications
• Product Development
• Team Building
• Service Management
• Contract Negotiation
• Project Management
• Customer Service
• Vendor Management
• Ups Systems
• Electrical Wiring
• Troubleshooting
• Service Contract Sales