Paul Andre
Technical Support Lead Analyst @Accenture
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WORK HISTORY
Technical Support Lead Analyst @Accenture
Triage Service Now tickets 20-30 dailyActiveBatch adminfile transfer via SFTP/B2B/Axway/direct connectresolving file transfer issuesresolving ActiveBatch issuesmodifying ActiveBatch jobs\\Plans and schedulesimproving work flows efficiencies enjoy trouble shooting all issuesMany years in IT seen it all
EDUCATION
Blue Hills Regional Technical School
Associate's degree, Computer Science
SKILLS
ABOUT PAUL ANDRE
SYSTEM SUPPORT ANALYST worked in Large Companies with Windows, UNIX/LINUX servers, AS400 midrange and IBM mainframes. Responsible for aspects of a computer operations, Production Control, Scheduling, Hardware, Software, Backup and Recovery, Automation, Trouble shooting, Documentation, Help desk support, Network support, Internet support, System security, Monitoring of systems, File transmissions NDM, FTP SFTP. A jack of all trades that can do it all, quick study that will learn all your company procedures and policies and will add continuous improvements with for over 25 years\' experience in IT as a technical and managerial lead. Held many roles as supervisor or lead technical person taking on great responsibilities. Proven track record of always being a go to person or leader and mentor As system engineer was responsible for setting up monitoring (CA-TNG) on over Windows, Exchange, and UNIX servers worldwide. Worked on large projects DOS to MVS conversions, disk migrations, software upgrades, system roll outs, disaster recovery tests, ability to plan and complete projects on time. Worked with operations to document and automate procedures and processes. Responsible for Enterprise Scheduler TES and ACTIVEBATCH over jobs, all aspects, development, trouble shooting, upgrades,
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